Returns & Exchanges

14-day Return Policy

We proudly stand behind the quality brand names that we sell. If for any reason you are dissatisfied with any item, we will gladly exchange the item or refund you for the original purchase price as shown on the receipt.  The item must be unworn and in its original condition and shipped back to us within 14 days from the date you receive your package. 

The credit card that was used to make the purchase will be automatically refunded.

Clearance items are returnable for store credit only. 

If you have any further questions concerning our return policies, please send an email to returns@stylebug.com

Returns with a Free Shipping Promotion
If you choose to return an item that was shipped for Free during a FREE SHIPPING Promotion, the shipping cost of the item will be deducted from your return. This fee will depend on the value of the returned merchandise. Please note that original shipping is never refunded.  

Clearance Return Policy
All clearance purchases are returnable for a store credit, provided that the item is unworn and in its original condition and shipped back to us within 14 days from the date you receive your package. Your store credit can be used on any future purchases you make with us within one (1) year of the purchase date. 

To make a purchase with a store credit, please call 800.763.4159 - 9a.m. to 5 p.m. EST (Mon-Fri) and a customer service specialist will assist you.

Exchanges
Call 800.763.4159, 9am-5pm EST, (Mon-Fri) and a customer service specialist will help you.

Merchandise Return Form
Complete the Merchandise Return Form found on the back of your invoice.

Pack and Ship Your Return: The item must be shipped prepaid and insured with the package securely wrapped. Shipping, insurance and handling on returned items are non-refundable. Wrap your item carefully in a box and enclose the Merchandise Return Form in your package.

Ship Returned Items To:
Stylebug Corporation
1020 North Union Street
Unit 3
Wilmington, DE 19805

Email Notification: We will send you an email to notify you that your return has been processed and your account will be credited. You should expect the credit in your account 10-14 business days after we have received your return.

If you have misplaced your return form, please print out and complete the Merchandise Return Form. Enclose the completed form in the box with the returned item(s).

Quality Control

At Stylebug, we are committed to selling only brand new, first-quality, genuine designer apparel and accessories. We do not sell factory seconds, irregulars, or lower quality merchandise.  There are several quality checks on all merchandise before shipment.   Some items may be manufacturer closeouts and have their label slashed or inked through; this prevents the return of the merchandise to the designer’s retail store for full retail value. 

If you have received a damaged item, please contact one of a customer service representative at 800.763.4159 – 9 a.m to 5 p.m. (Mon-Fri). For all other times, please contact us by email at returns@stylebug.com

We are committed to providing outstanding customer service and we will be happy to assist you with a replacement or a credit.